Legal notice
Website: https://highstay.com/
The website https://highstay.com/ is published by SNC HIGHSTAY, a general partnership company registered with the Paris Trade and Companies Register under number 917 956 070, with SIRET number 917 956 070 00010.
Head Office: 336 rue Saint-Honoré, 75001 Paris, France
Phone Number: +33 1 76 40 25 25
Contact Email: contact@highstay.com
The website is hosted by AMAZON WEB SERVICES EMEA SARL (AWS).
Head Office: 38 Avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg
Contact: https://aws.amazon.com/fr/contact-us/?nc2=h_header
Highstay draws the attention of users consulting or using its website to the following points:
Data Protection Act:
The website has been declared to the French Data Protection Authority (CNIL). You have the right to access, modify, correct, and delete personal data concerning you (Article 34 of the French Data Protection Act).
Access to the Website:
It is reminded that accessing or fraudulently remaining in a computer system, obstructing or distorting the operation of such a system, or fraudulently introducing or modifying data in a computer system constitutes an offense punishable by law.
Intellectual Property:
The website and the information it contains are protected by French intellectual property law and international conventions. Except for private use by close family members, the website and any of its content elements may not be reproduced, republished, transcribed, modified, or transmitted without prior authorization from the copyright holder.
Website Content:
Highstay reserves the right to correct the content of this website at any time and without prior notice. Highstay also declines all responsibility for any delays, errors, or omissions in the content of these pages or for any interruptions or unavailability of the service.
Automated Processing of Personal Information:
Highstay does not collect any personal or identifying information about visitors to its site except for information voluntarily provided by visitors, notably through email correspondence.
Hyperlinks:
The Highstay website contains hyperlinks to sites not published by Highstay. Consequently, Highstay cannot be held responsible for the content of sites that users access via such links.
Opting Out of Telemarketing Calls:
In accordance with Article L. 223-3 of the French Consumer Code, consumers have the right to register on the national opt-out list for telemarketing calls.
“When a professional collects telephone data from a consumer, they must inform the consumer of their right to opt out of telemarketing calls. If this data collection occurs during the conclusion of a contract, the contract must clearly and comprehensibly mention this right.”
You can register for free on this list at: www.bloctel.gouv.fr
Dispute Resolution:
Consumers who have a dispute with a professional may refer to the online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Consumers may also contact AME Conso for mediation:
- Online: Complete the dedicated form at the following address, attaching supporting documents: (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR)
- By mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, France, with supporting documents.
After contacting customer service and failing to receive a satisfactory response within one month, the client may refer the matter to the Paris Mediation and Arbitration Center (CMAP), whose contact details are as follows:
AME Conso
11 Place Dauphine, 75001 Paris, France
http://www.mediateurseuropeens.org
Cookies:
Users are informed that a cookie may automatically be installed on their computer’s memory or hard drive during visits to the website. A cookie does not allow user identification but records information about the user's navigation on the site. Users acknowledge being informed of this practice and authorize Highstay to use it. They can disable cookies through their browser settings.
Terms of Sale for Rates:
Cancellation or Modification by the Client:
1. Clients are reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code.
2. The terms of sale for the booked rate specify the conditions for cancellation and/or modification of the reservation.
3. Prepaid reservations cannot be modified or canceled. Advance payments (deposits) will not be refunded, as specified in the terms of sale for the rate.
4. If the terms of sale for the booked rate allow:
- Reservations can be canceled directly via the website or mobile services in the “View or Cancel Your Reservation” section.
- Modifications can be made directly with the hotel, whose contact details are provided in the booking confirmation email.
5. If the client interrupts their stay, the full agreed price will still be charged. For prepaid reservations, no refund will be granted.
6. Unless otherwise specified, the client must vacate the room before 11:00 AM on the last day of the reservation. Otherwise, an additional night will be charged.
7. All reservations are nominal and cannot be transferred to a third party for free, for a fee, or for commercial purposes.
For any complaints regarding a hotel reservation, the hotel team is at your service:
To contact us by mail:
Highstay
336 rue Saint-Honoré
75001 Paris, France
