Cancellations & refunds

Peace of mind

We have introduced a series of measures to set your mind at ease when you book with us, so you can focus on your vacation. If the unexpected happens, we make every effort to help you cancel your trip under the best terms possible. However, for contractual reasons, we unfortunately cannot always guarantee a full refund. We therefore encourage you to read the following cancellation policy thoroughly, so you can make fully informed decisions and meet any deadlines. This document is part of our effort to be clear and transparent. Its aim is to describe, as unambiguously as possible, the procedures and deadlines to be followed to cancel your reservation.

Our cancellation policy

Non-flexible cancellation policy: In the event of cancellation for any reason, no fees will be refunded by HIGHSTAY.
Flexible cancellation policy: If you need more flexibility or are concerned that circumstances may prevent you from traveling, we have also established a flexible cancellation policy, which you may add to your reservation at the time of payment. This is also a good option for you if you prefer not to take out comprehensive travel insurance. Our flexible policy allows you to cancel or change your reservation free of charge up until 7 days before your arrival. After that deadline, the full amount of the reservation is due and will be debited automatically. Unfortunately, you will not be entitled to a refund.

Cancellation by HIGHSTAY

If we were to be obligated to cancel your reservation for any reason, including but not limited to lack of availability of an apartment or a change in health conditions, we will notify you as quickly as possible and will offer you an equivalent stay or a change in dates, free of charge. If no satisfactory alternative is possible, we will refund your reservation in full.

Travel credits

HIGHSTAY travel credits are issued only under extraordinary circumstances and are handled on a case-by-case basis at HIGHSTAY's discretion. They allow Clients to reserve a stay at any of our apartments, later than the original trip. In the event of cancellation of a reservation made using travel credits, no refund or postponement will be granted. The terms of cancellation of the original reservation remain unchanged. All HIGHSTAY travel credits are valid for six months. Travel credits may be transferred to individuals over 18 years of age.

Travel insurance

We strongly advise all Clients to take out a comprehensive travel insurance policy covering any and all unforeseen circumstances that could disrupt their trip. HIGHSTAY does not offer insurance directly, but feel free to contact us if you need a travel receipt to file a claim with your insurer.

Frequently asked questions

If you have any questions, we invite you to visit our Frequently Asked Questions (FAQ)