What is the minimum length of stay?
Stays are organized for a minimum of 3 nights. However, exceptions may be granted depending on the time of year. We invite you to contact our teams who will be happy to listen to your requests and needs.
Are the costs for cleaning, towels and bedding included?
Yes, all these costs are included in the package. Furthermore, the apartment is cleaned daily so that you can make the most of your stay.
What payment methods do you accept?
Several solutions are available for making your payment. We accept the following payment methods: Visa, Amex, Mastercard, Discover, JCB and Maestro. If you wish, you can also choose to pay for your stay by bank transfer.
Do you accept animals?
No. For the sake of hygiene and comfort, pets are not welcome in our apartments.
Do you provide baby beds and high chairs?
Yes. For your baby's comfort during your stay in your Highstay apartment, we can provide you with these two childcare accessories. You just need to ask our teams.
Do I have to pay a deposit, and if so, how do I go about it?
Yes, like for most apartment rentals, you will be asked to pay a deposit to cover the cost of any damage. This will be done by means of a credit card authorization hold.
Is there a minimum age to rent at Highstay?
Absolutely. For legal reasons, only people over the age of 21 are allowed to rent an apartment at Highstay.
What does "Best Rate Guaranteed" mean?
Best Rate Guaranteed" simply means that by making your reservation on our website https://Highstay.com/, you benefit from our lowest rates and the highest quality of service.
I would like to make some changes after my reservation has been confirmed. What do I need to do?
If you need to change the conditions of your stay, please contact our reservation department by e-mail at the following address: contact@Highstay.com. Our team is ready to assist you and will do its best to satisfy your request, as much as possible.
How do I cancel my reservation?
If you have to cancel your reservation, we advise you to contact our reservation department as soon as possible. Our teams are at your disposal and can be reached by e-mail at the following address: contact@Highstay.com.
When will I receive my arrival instructions and the exact address of the apartment I have rented?
All the information concerning the details of your stay will be sent to you when you confirm your reservation. You will receive all the information you need in order to prepare your arrival in the apartment.
How will I be able to access the apartment I have rented?
You can enter the apartment by means of a digital key. To this end, you will receive an access code that will allow you to access the apartment on your own.
Will someone from Highstay be in the apartment when I arrive?
No. No one will be waiting for you when you arrive at the apartment, since you can enter on your own thanks to the digital key. This solution chosen by Highstay offers you greater freedom to start your stay in optimal conditions.
Who do I contact if I need help?
The entire Highstay reservation team is always available to answer your questions. Whatever your request, please contact our advisors by e-mail at the following address: contact@Highstay.com.
What are the basic amenities offered in the Highstay apartments?
To ensure the best comfort throughout your stay, all our apartments have modern and high quality amenities. You will be provided with a fully equipped kitchen, dishes, kitchen utensils, a Nespresso Krups coffee machine, a Sonos audio system, a closet, underfloor heating in the bathroom, a shower, a separate restroom, Clarins toiletries, a TV, a safe, a washing machine and an iron. You can also have a baby bed and a high chair at your disposal on request if you are accompanied by a young child.
Do we need to bring our ID card or passport?
Yes. For administrative and legal reasons, you must have at least one of these documents in your possession when you arrive. In addition, we will ask you for a copy before proceeding with your registration.
Do I need to pay a deposit?
Yes, a deposit will be required, like in most apartment rentals. It will be collected before your arrival.
What is the deposit for?
The deposit covers any major damage caused inside the apartment during your stay that you may be responsible for.
Can I extend my stay once I have settled in the apartment?
Of course! Provided that the apartment is available, you can of course choose to extend your stay. If it is already booked for the dates you are interested in, we will do our best to offer you a satisfactory solution. In any case, we invite you to contact our teams as soon as possible.
What is the deposit for?
The deposit covers any major damage caused inside the apartment during your stay that you may be responsible for.
Will there be any cleaning products in my apartment?
Yes, an assortment of cleaning products and household items is at your disposal inside the apartment, if needed. Nevertheless, we would like to remind you that your apartment will be clean and tidy on arrival, and that daily housekeeping is included in the package.
Do the Highstay apartments have Internet?
Absolutely. All our apartments are equipped with high-speed Wifi in order to offer you a high quality internet connection.
Are there any rules that apply within the residence?
Yes, indeed. In order to offer everyone a perfect stay, we ask our guests to please respect the peace and quiet of their neighbors.
How many sets of keys will I have?
None, since you will be able to share the digital key. This solution gives the occupants of the apartment a great deal of freedom.
Who can I contact if I have a problem with the apartment?
If you have any problems with the apartment during your stay, please contact our teams. All of our advisors are at your disposal to answer your questions and offer you the most suitable solution, if necessary.
Can I cook inside the apartment?
Yes, our apartments have a fully equipped kitchen with the most modern accessories. If you wish, you can prepare your meals in the kitchen of the apartment.
How do you deal with any damage?
In case of any damage inside the apartment during your stay, we will first evaluate its cause and then estimate its value. If you are found to be liable, we will deduct the corresponding amount from your deposit.
Is the apartment secure?
To provide our guests with the most peaceful stay, all our luxurious apartments are located in safe areas. In addition, for maximum security, most of them have concierge services at the entrance of the building.
What exactly does "daily housekeeping" mean?
The term "Daily Housekeeping" emphasizes the quality of the services offered by Highstay. Indeed, a cleaning lady comes every day to clean the apartment and make the beds. Moreover, the sheets are changed every 3 days for your comfort.
What time are arrivals and departures?
You are free to access your apartment starting at 3pm. At the time of departure, the apartment must be vacated in the morning, at noon at the latest.
What if I need to arrive early or leave late?
If you are not able to comply with the arrival or departure times, we invite you to inform our reservation department as soon as possible. They should confirm whether you can arrive earlier or leave later. Their answer will depend on the apartment's availability.
Can I leave my luggage if I have to leave a little later or arrive a little earlier than the set time?
Absolutely, we are happy to offer this service to our customers for a few hours. You have two options. You can either leave your luggage in the apartment if it is possible, or in our offices located at 33, rue du Louvre in Paris. Whatever your needs, don't hesitate to contact our reservation department for any such request.
Will someone from Highstay be there when I leave the apartment?
No, like when you arrived, you will be free to take care of all the procedures related to your departure.
What should I do when I leave the apartment?
When you leave, you simply have to check that you have not forgotten any personal belongings inside the apartment (don't forget to look in the various storage units). We also ask that you make sure to turn off all the electrical appliances.
When will my credit card authorization hold be released?
Your credit card authorization hold will be released no later than one week after your departure.
What is Highstay's cancellation policy?
In case of cancellation, 30% of the amount is non-refundable. Should you cancel less than 7 days before your arrival, 100% of the fees are non-refundable. For any question related to the cancellation of a stay, please contact our team.
Is there a refund policy related to the Covid-19 pandemic?
We remain vigilant and adapt to the changing health situation related to the Covid-19 pandemic. Don't hesitate to contact us for further information.
What measures does Highstay take regarding hygiene in the apartments?
We make sure that all the surfaces in every apartment are thoroughly disinfected so that there is no risk of contamination.
Where can I find information about travel and the evolution of the coronavirus pandemic?
For information on the health situation related to the Covid-19 pandemic, we advise you to consult the following websites: https://www.gouvernement.fr/info-coronavirus/loisirs https://www.santepubliquefrance.fr/dossiers/coronavirus-covid-19 https://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-par-pays-destination
Can I receive a receipt for my payment?
Absolutely. Don't hesitate to ask our team.
What payment methods do you accept?
You can pay with the following methods: Visa, Amex, Mastercard, Discover, JCB, Maestro as well as by bank transfer.
How much does it cost for housekeeping?
During your stay, you will be provided with daily housekeeping and a change of sheets every 3 days, which are included in the package. If you need additional services, please let our team know and we will send you the corresponding estimate (amount to be confirmed).
Customs and Immigration
For information on customs and immigration, please visit the following websites: www.douane.gouv.fr and https://www.immigration.interieur.gouv.fr.
Our apartments do not have parking spaces, but you can park your vehicle on the street or in underground parking lots (such as the Indigo parking lots). You can find more information about parking in Paris on the following website: https://www.parisinfo.com.
peace of mind
We know the last 17 months have been hard for everyone. With vaccination efforts moving along quickly in many countries and restrictions being eased all over the world, a return to normal seems closer than ever. After these many months of uncertainty and unpredictability, however, we understand the hesitations and concerns you may have when planning a trip. That is why we have introduced a series of measures to set your mind at ease when you book with us, so you can focus on your vacation. If the unexpected happens, we make every effort to help you cancel your trip under the best terms possible. However, for contractual reasons, we unfortunately cannot always guarantee a full refund. We therefore encourage you to read the following cancellation policy thoroughly, so you can make fully informed decisions and meet any deadlines. This document is part of our effort to be clear and transparent. Its aim is to describe, as unambiguously as possible, the procedures and deadlines to be followed in order to cancel your reservation. We also wish to assure you that we take your safety very seriously. We therefore comply with the strictest anti-Covid standards and implement all health practices recommended by government and public health authorities. You can be sure that your accommodations will be perfectly clean and sanitized when you arrive. Before your trip, we strongly recommend that you look into the conditions for entry into your destination country, if applicable, as well as the restrictions implemented at the local level. Here you can check the current government policies for France and the Balearic Islands.
Our cancellation policy
Standard cancellation policy For stays reserved more than 7 days in advance, a deposit equal to 30% of the total rate will be charged upon reservation. This deposit is non-refundable, regardless of the circumstances. If you cancel your stay more than 7 days prior to your arrival date, no additional charges will be billed to you. After that deadline, we will charge the remaining 70% of your payment. Unfortunately, you will not be entitled to a refund. For example, if you reserved a stay from Saturday, September 18 through Saturday, September 25, and you cancel on Friday, September 10, we will only keep the 30% deposit. On the other hand, if you cancel on Wednesday, September 15, you will need to pay for the reservation in full. If you reserve your stay less than 7 days in advance, you will need to pay a non-refundable fee equal to 100% of the reservation amount. Flexible cancellation policy If you need more flexibility or are concerned that circumstances may prevent you from traveling, we have also established a flexible cancellation policy, which you may add to your reservation at time of payment. This is also a good option for you if you prefer not to take out comprehensive travel insurance. By selecting this flexible cancellation policy, rather than the standard cancellation policy, you will incur an additional 10% fee. Our flexible policy allows you to cancel or change your reservation free of charge up until 2 days before departure. A 30% deposit will be charged upon reservation, and the balance must be paid 48 hours before your arrival. If you cancel less than 48 hours before your arrival date, no refund will be possible. For stays reserved more than 2 days in advance, a deposit equal to 30% of the total rate will be charged upon reservation. This deposit is non-refundable, regardless of the circumstances. If you cancel your stay more than 2 days prior to your arrival date, no additional charges will be billed to you. After that deadline, we will charge the remaining 70% of your payment. Unfortunately, you will not be entitled to a refund. For example, if you reserved a stay from Saturday, September 18 through Saturday, September 25, and you cancel on Friday, September 10, we will only keep the 30% deposit. On the other hand, if you cancel on Friday, September 17, you will need to pay for the reservation in full. If you reserve your stay less than 2 days in advance, you will need to pay a non-refundable fee equal to 100% of the reservation amount.
Special Covid-19 policy
The travel and hospitality industry has had to reinvent itself as a result of the pandemic, and Highstay is no exception. We are trying to adapt to the frequent changes in government regulations aimed at slowing the spread of the virus, and we are making every possible effort to keep you informed at every stage. Unfortunately, in certain cases, we are contractually obligated to apply our standard policies and remain unable to offer you a fee-free cancellation or refund. That is why we strongly recommend that you take out travel insurance, as detailed below. If a government decides to close national borders to tourists due to Covid-19, we offer to change your travel dates free of charge. If no other date is suitable for you, we can also offer a credit, valid for one year, in the amount of your reservation. That voucher will be valid for reservations at the original property or any of our roughly 20 apartments, for whatever dates work best for you. If a quarantine is required but travel is not strictly limited, we consider the reservation to be taking place as planned.
Cancellation by Highstay
If we were to be obligated to cancel your reservation for any reason, including but not limited to lack of availability of a property or a change in health conditions, we will notify you as quickly as possible and will offer you an equivalent stay or a change in dates, free of charge. If no satisfactory alternative is possible, we will refund your reservation in full.
Highstay travel credits are issued only under extraordinary circumstances. They allow Clients to reserve a stay at any of our properties, at a later date than the original trip. If you wish to cancel a reservation made using travel credits, you will receive another travel credit subject to the same terms as the original voucher but with a specific expiration date. The terms of cancellation for the original reservation remain unchanged. All Highstay travel credits are valid for one year. Travel credits may be transferred to individuals over 25 years of age.
We strongly advise all Clients to take out a comprehensive travel insurance policy covering any and all unforeseen circumstances that could disrupt their trip. Highstay does not offer insurance directly, but feel free to contact us if you need a travel receipt to file a claim with your insurer. We recommend checking that your insurance covers the following situations: If a traveler tests positive for Covid-19 If a traveler is required to isolate himself/herself and cannot travel If the government advises against or prohibits travel to the destination If the destination country's borders are not open to tourists If a quarantine is required at the destination Repatriation costs
Frequently asked questions
Can I cancel my reservation? How do I cancel my reservation? Before canceling your reservation, make sure you have read and understood the cancellation policy that applies in your case. You will find all the details in the confirmation email that was sent to you upon reservation. To cancel without a penalty, be sure to meet the deadline specified for each policy. To cancel a reservation, contact our customer service team at +33 1 75 77 19 77 or send an email to email@example.com. Please note that your reservation is not considered to have been canceled until you receive an email confirmation from us. How long does it take to receive a refund? Refunds may take up to 14 days, depending on your bank. Refunds are made to the credit card used to make the reservation. You will receive a refund confirmation once the transaction has been made. Can I change the dates on my current reservation? Yes, that is possible. To change your existing reservation, contact our customer service team so that we can check the availability of the property for your new dates. If the property in question is unavailable, we will do all we can to offer you a Highstay alternative. Finally, in the event of total unavailability, your original reservation will remain unchanged. Why should I take out travel insurance? Despite all our efforts to adapt to the continuing changes in government restrictions and the global health situation, we are not in a position to offer you total flexibility. Without insurance, if you need to cancel your reservation due to a positive test or extend your stay in order to comply with lockdown or quarantine requirements, you will be responsible for all the associated costs. However, some insurance policies reimburse you for cancellation fees, extended hotel stays, or repatriation. Will I need to pay an additional fee if I change my travel dates? That depends! Our rates change during the year to reflect holiday periods and fluctuations in demand. If the property's rate is higher for your new travel dates than when you originally reserved, you will need to pay the difference. Our customer service team will help you make the changes as needed. Can I transfer my reservation or my travel credits to someone else? Absolutely! To transfer your reservation or your Highstay credits to another traveler, contact our customer service team. You will need to provide all the required information about the new reservation holder. Please note that reservations can be transferred only to a person who is over 25 years of age. What happens if one of my travel companions or I test positive for Covid-19? Contact our customer service team as soon as possible to let us know and either cancel your reservation or change the dates of your stay. Please refer to the terms and conditions for the cancellation policy you selected (standard or flexible) to find out whether you can cancel at no cost. We always strongly encourage you to take out travel insurance to provide for this type of circumstance. What happens if a quarantine is required upon arrival in the destination country? If local authorities have not placed any other limitations on travel, we consider a quarantine requirement not to be a case of force majeure. The reservation will therefore take place as planned. Make sure your insurance covers the cost of any cancellation or extension of your stay. Where can I view the cancellation policy that applies to my reservation? You will find all the information on the various cancellation policies on this page or in your reservation confirmation email. I want to change or cancel my reservation. How long in advance do I need to give notice to Highstay? To avoid paying penalties, keep the cancellation deadlines in mind. If you chose the standard cancellation policy, you must notify us of your cancellation more than 7 days before your arrival date to avoid paying for your reservation in full, or at least 48 hours in advance for the flexible cancellation policy. Whom do I contact to change my reservation? Our customer service team is always happy to help you! You can contact us any time via email at firstname.lastname@example.org or by calling + 33 1 75 77 19 77. If you didn't book on our website, www.highstay.com, we recommend contacting the third-party provider you booked through to find out about their cancellation policy.
ARTICLE 1 – DEFINITIONS
The following terms will be used throughout this document: “Client” (“you/your”) refers to the internet user who browses the Website, makes a reservation, and stays in one of the properties; “Terms and Conditions” refers to this document; “Contract” refers to the set of provisions listed in this document and in the confirmation email sent to the Client when a reservation has been made. “Force majeure” refers to extraordinary and unforeseeable circumstances outside of the Company’s control, such as natural disasters, wars, terrorist threats, strikes, etc., which prevent the Company from fulfilling the Contract. “Properties” refers to all the apartments available for rental. “Parties” refers collectively to the Company and the Client. “Reservation” refers to the order and payment of a property by the Client. Once reserved, the property cannot be assigned to other clients. “Services” refers to the set of services provided online and on-site by the Company. “Website” refers to the Internet site www.highstay.com, accessible via computer, tablet, or mobile device, allowing the Client to search, view, and reserve properties. “Company” refers to Highstay (“we/us/our”), luxury apartment rental, established at 8 rue du Mont Thabor, 75001 Paris, France. “Base rate” refers to the amount of money paid by the Client upon reserving the property, including all nights for all travelers as well as the services described in Article 4.
ARTICLE 2 – PURPOSE
The purpose of this document is to set forth the rights and obligations incumbent upon each of the Parties within the scope of the use of the Website by the Client and the provision of rental services provided by the Company.
ARTICLE 3 – ACCEPTANCE AND APPLICATION OF THE TERMS AND CONDITIONS
By browsing the Website or making a reservation, you acknowledge that you have read all the provisions put forward in this document and accept them without reservation. Unless explicitly stated otherwise in writing, no special terms can prevail over these Terms and Conditions, which replace any prior written or verbal agreement. The Terms and Conditions may be amended at any time, without prior notice, and the new provisions will take effect immediately once they are posted on the Website. We therefore recommend that you visit this page on a regular basis to stay informed of any change that may affect you. If, for any reason, one or more of the provisions put forward in this document is no longer valid or applicable, the validity, legality, and legally binding nature of the other provisions will be neither affected nor compromised.
ARTICLE 4 – RATES
The base rate posted on our Website includes: The price for the total number of nights indicated at the time of reservation The following amenities: Fully equipped kitchen Household linens Television set Audio equipment Bath products Nespresso coffee machine Dishes and kitchen utensils Iron Safe Air conditioning Baby crib and high chair (upon request) Wireless internet Water, heat, and electricity. Other amenities and services may be available at specific properties. If so, they will be listed in the apartment description on the Website. All rates shown on the Website are displayed in euros (€) and are inclusive of all taxes. In addition, local authorities may impose a tourist tax, which is borne by the Client and is not included in the base rate. If it is not explicitly mentioned in the payment summary at the time of reservation, it will be payable on site.
ARTICLE 5 – RESERVATION PROCESS
ARTICLE 6 – PAYMENT TERMS
The payment is made securely online through a third-party payment processor. We reserve the right to cancel the reservation in the event of a fraudulent, illegal, incomplete, or otherwise abnormal payment.
ARTICLE 7 – SECURITY
The Company will freeze a sum of money corresponding to a refundable security in the Client’s account to verify that sufficient funds are available. This amount will be debited only in the event of material damage done to the property during the stay. If the Client refuses to pay the security, of if his/her bank account has insufficient funds, we cannot guarantee access to the property. An inventory is not systematically performed upon arrival and/or departure. As a result, we encourage you to verify upon arrival that the property is in good condition and notify us immediately of any damage, failing which such damage may be billed to you. The Client undertakes to return the property in the same condition in which he/she found it. The Client is responsible for any damage, loss, or breakage of items, utensils, or furnishings in the property, unless these are due to normal wear and tear or a case of force majeure. If no material damage has been observed within the 48 hours following departure, the security will be refunded to the Client, in full, within 7 days. Please note that your bank may take a few additional days to process the refund. If, for any reason, the Company is unable to verify the condition of the property at the time of departure, the security may be held for a period not to exceed 7 days. In the event of damage, the security will be refunded to the Client following the deduction of repair costs and other expenses incurred by the Company to repair and/or replace the items or furnishings in question. Receipts showing proof of such expenses must be provided. If the security amount is insufficient to cover all the expenses, the Company may take legal action against the Client to seek compensation.
ARTICLE 8 – ARRIVAL AND DEPARTURE TIMES
The Client may take possession of the property beginning at 4:00 p.m. on the arrival date and undertakes to vacate the premises no later than 12:00 p.m. on the departure date. When possible, the Client and the Company may arrange for early arrival and/or late departure, upon prior request. If the Client has not vacated the premises after 12:00 p.m. on the departure date and does not have prior authorization for a late departure, he/she may be billed for an extra night. In the event of a conflict with another reservation beginning the same day, Highstay will be required to have the apartment vacated using the legal means at its disposal.
ARTICLE 9 – GUEST POLICIES
The Client undertakes to read all the rules and guidelines set forth by the Company regarding the use of the property and the amenities therein, and to respect the code of conduct. In particular, the Client must comply with the following provisions: 1. Capacity: Unless explicitly authorized by the Company, the Client must not bring in additional people not accounted for at the time of reservation. In the event of failure to comply with the maximum capacity, we reserve the right to refuse access to additional individuals or to require that a surcharge be paid. 2. Noise and respect for neighbors: The Client undertakes to comply with the internal rules of the building and the residents’ rest. In the interest of maintaining a peaceful environment, please avoid any noise disturbances between 10:00 p.m. and 7:00 a.m. In the event of a disturbance or egregious behavior, the Client will be asked to leave the property immediately, without a refund. 3. Use of the property: Arranging meetings, parties, or any other event, whether inside or outside the property, is strictly prohibited. The properties are reserved for personal use; as a result, the Client must not conduct commercial, professional, or industrial activities at the properties. Prostitution and exploitation of prostitution are strictly prohibited. Likewise, the Client is not authorized to sublet the apartment under any circumstance. 4. Liability: The Client undertakes to return the property in good condition and will be held liable for any damage or theft of items or amenities. 5. Tobacco: Smoking is prohibited inside the property. Any persistent smell of tobacco may result in additional cleaning fees of up to €150. 6. Pets: Unless expressly stated otherwise in the property description, pets are not permitted in the property. The Client will be liable for any and all damage caused by domesticated animals, whether or not their presence was authorized by the Company. Under no circumstance will rejection of a pet be considered a violation of the Contract on the part of the Company. An early departure by the Client as a result will not give rise to any refund or compensation. 7. Access to the property: The Client agrees that the Company or any authorized individual may access the property to carry out urgent maintenance, cleaning, or repair work. 8. Fire alarms: If a fire alarm goes off as a result of the Client’s action, the Company may bill for all expenses incurred, particularly in the event that firefighters and/or police are called to the property. 9. Photographs: The Client may take photographs of the property for personal use but is not authorized to sell those photos or publish them in any medium whatsoever. 10. Video surveillance: For security reasons, the Client accepts that the Company has installed surveillance cameras in the common areas of the building. The images will be stored for 7 days. To exercise your right of access, contact our customer service team. If the Client is found to engage in activities or behaviors in conflict with the Terms and Conditions, the Contract may be terminated immediately without prior notice and the Client may be expelled from the property.
ARTICLE 10 – CLEANING
Cleaning is included in the base rate. However, the Client undertakes to leave the premises in orderly condition, to empty the trash cans, and to wash the dishes prior to departure. If the property is left in a condition that requires deeper cleaning, additional fees of up to €500 may be billed to the Client.
ARTICLE 11 – FEATURES OF THE PROPERTY
The properties and services correspond to those displayed on the Website. However, the descriptions and accompanying photographs are provided only for information purposes and are non-binding.
ARTICLE 12 – LIABILITY DISCLAIMER
Under no circumstance will the Company be held liable for damage, theft, or behavior of which the Client is the perpetrator or victim. Likewise, the Company does not guarantee constant, uninterrupted access to the Website, nor to an operational internet connection with optimal bandwidth in the properties. We disclaim any liability in the event of harm resulting from your use of the internet, such as viruses or spam. The Company cannot be held liable or required to pay any compensation or indemnification in the event of lateness or non-fulfillment of its contractual obligations as the result of a case of force majeure. Moreover, the Company does not guarantee the precision or exhaustiveness of the photographs and services shown on the Website.
ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS
The entirety of the Website and all the contents thereof (including, but not limited to, all the texts, images, photographs, logos, etc.) are the exclusive property of Highstay. As a result, copying, publishing, marketing, promoting, distributing, licensing, selling, or otherwise using the content published on the Website in any manner whatsoever is prohibited.
ARTICLE 14 – COMPLAINTS
ARTICLE 15 – DISPUTE RESOLUTION
In the event of a dispute, the two parties will first attempt to reach a friendly settlement. If they are unable to do so, either of the Parties may seek redress before the courts. As a reminder, attempts at a friendly settlement do not suspend the deadlines to bring legal proceedings.
ARTICLE 16 – APPLICABLE LAW
These Terms and Conditions are governed by French law.
ARTICLE 17 – CUSTOMER SERVICE
If you have any questions or requests regarding your reservation, you can contact our customer service team by calling + 33 1 75 77 19 77 or by emailing us at email@example.com.
Personal Data Collected
Purposes and legal basis for data processing
Sharing with third parties
1. In order to manage our products and services, conduct our operations, and/or fulfill the contract we entered into with you, we may have cause to share your personal data with certain external parties. 1. Your data may be transmitted to payment processing companies to finalize your reservation. 2. We may have cause to transfer your data to a third party in the event of a purchase, merger, or divestiture of our assets, in whole or in part, or in the event of a reorganization of our business. 3. We may share your data with service providers with the aim of improving our services. 4. We may disclose your information to courts, police authorities, public authorities, tax authorities, or authorized third parties in order to comply with our legal obligations, respond to a valid legal request, or protect our own interests. ,
Personal data retention and preservation
1. We will retain your data only as long as is necessary to fulfill the purpose for which they were collected. 2. Insofar as is possible, your personal data will be deleted at the end of the following storage periods: Category of personal data Period of retention Information relevant to the authorities 8 years from the end of the fiscal and customs year in which the data were recorded Personal data processed in the context of a reservation or contract between you and Highstay 7 years from expiration of the contract or from the reservation date, if the latter is more recent Personal data kept for marketing 7 years from the last date ofor our business development interaction between you and Highstaypurposes
1. We consider the security of your data to be of the utmost importance. That is why we do all we can to put adequate processes and systems in place. These include: 1. Installation of a firewall to protect our servers; 2. Storage of your data at processing centers in secure locations; 3. Encryption of data stored on our servers, using the industry's most secure methods; 4. If applicable, secure deletion of stored information. 2. Your personal data are thus protected against any illegal access, loss, destruction, falsification, and theft, as well as against modification, copying, or any other unauthorized processing or improper use. 3. We also take appropriate measures to train our administrative and sales teams so that they are aware of their obligations with regard to privacy protection and the security of your personal data. 4. Unfortunately, sending information over the internet always involves some security risk. Despite all our efforts to protect your data, we cannot guarantee the security of information sent to us via our website.
Your Data Protection Rights
1. In accordance with the General Data Protection Regulation (GDPR), you have certain rights with regard to control over the data you have provided to Highstay. 1. Right of access: You may ask to receive a copy of the data we have about you in order to verify that they are processed in accordance with the laws in force. 2. Right to rectification: You may request the correction of any incorrect, incomplete, or inaccurate data. 3. Right to object: You may object at any time to the processing of your data for legitimate reasons (for example, if you decline to have your data used for marketing purposes). 4. Right to erasure: You may request the deletion of your personal data if you believe that they are not, or longer are, necessary for the purposes for which they were collected, if you withdraw your consent for the use of your data, or if you believe them to be processed unlawfully. 5. Right to data portability: You may recover the data you have provided to us in a machine-readable format for your own use or to be sent to a third party of your choosing. 6. Right to restriction of processing: You may request a temporary freeze on some of your personal data (for example, if you dispute their accuracy or object to their processing). 2. To exercise your rights, or if you have any questions, please contact us by sending an email to this address: firstname.lastname@example.org.
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